Customer Visit Further Strengthens Partnership with Philsaga Mining Corporation - A Relationship Based on Quality, Service, and Positivity

By: Philippine Resources November 07, 2023

Representatives from Sandvik Mining and Rock Solutions (“Sandvik”) Sales Area South-East Asia (Territory Philippines-Indochina) recently visited Philsaga Mining Corporation (PMC) in Agusan del Sur. They were welcomed and given a tour around the site by Philsaga’s Mechanical Maintenance Engineer, Senior Project Engineer, and Project Manager who were in charge for the development of their Decline project named Tigerway Access. The purpose of Sandvik’s visit was to further enhance their business relations with their client and to have an in-depth study of the activities within the mine site.

Philsaga mine site utilizes Sandvik equipment such as the Sandvik DD421 Development Drill rig and ToroTM LH517i Loader. Just recently, PMC received another ToroTM LH517i to add to its fleet. Meanwhile, Sandvik’s ToroTM TH430 Dump Truck is currently in transit to arrive soon at the mine site.

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability, and sustainability for the manufacturing, mining, and infrastructure industries. The company operates in the Philippines through its wholly-owned subsidiary, Sandvik Tamrock (Philippines), Inc. (STPI). Through STPI, Sandvik distributes and services the whole range of underground mobile mining equipment and surface drills plus aftermarket spare parts and rock tools.

One of the fast-growing services that Sandvik delivers is offering solutions for automation and remote monitoring of equipment, which increases operational efficiency and process reliability. The mine automation systems called AutomineTM cover all aspects of automation, from single equipment to full fleet control.[1]

During the site visit, PMC expressed that they are highly satisfied with Sandvik Mining and Rock Solutions’ equipment and services. In particular, PMC commended Sandvik’s speed of response and communication, smart advice, and reliability. 

To enhance the experience of customers in availing of Sandvik’s products and services, Sandvik clients can visit online the My Sandvik Portal at This is a useful tool that enables Sandvik customers to request quotations and/or to place orders. The My Sandvik Portal also reports the stages of a transaction and other pertinent information, thus reflecting the excellent level of service that clients receive from their Customer Representatives.

Of note, PMC is highly impressed with the quality of the Sandvik Mining and Rock Solutions equipment and services, in particular, its durability and parts availability. These are important factors and reasons why PMC preferred Sandvik equipment over other OEMs.

Overall, this recent site visit strengthened further the existing robust relationship between PMC and Sandvik. Moving forward, having regular site visits will pave the way for better and closer cooperation, which will result in smoother and more efficient mining operations.

For more information about Sandvik Mining and Rock Solutions, please visit their website at



[1] https://www.home.Sandvik/en/about-us/business-areas/Sandvik-mining-and-rock-solutions/

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