Epiroc Philippines has strengthened its partnership with Quest Exploration Drilling (Philippines) Inc. (QED) through a two-week technical and product training program on remote control systems (RCS) and Diamec rigs. The training was held at QED’s head office in San Pedro, Laguna, from April 21 to May 2, 2025.
According to Michael Kevin Doctor, business manager of the Parts and Services Division, the initiative is part of Epiroc’s broader aftermarket services strategy, which places strong emphasis on regional support, sustainability and technology-driven growth.
Across Asia-Pacific, Epiroc has structured its Parts and Services divisions to bring technical expertise closer to customers while promoting circular solutions such as component remanufacturing, midlife rebuilds and battery conversions. These sustainability-focused efforts extend the life of equipment, lower total cost of ownership and reduce environmental impact.
“By investing in training, we are equipping local teams with the skills to deliver high-quality service and support,” Doctor said. “In the Philippines, where mining and infrastructure are rapidly evolving, building a skilled workforce is essential for long-term partnerships rather than just transactional interactions.”
Comprehensive training modules
The training was led by Glaser Claver, regional technical support specialist from Epiroc’s Parts and Services Division for APAC. It covered both classroom and hands-on modules.
The RCS sessions introduced participants to CANBUS technology, system hardware and software, safety protocols and analytical troubleshooting. For product-specific learning, technicians were trained on the Diamec U6 and U8 rigs, covering machine safety, control systems, hydraulic and electrical functions, as well as troubleshooting methods.
QED technicians highlighted the value of understanding how RCS improves safety and efficiency compared to older systems. The ability to diagnose issues quickly and eliminate “live work” in hazardous zones was noted as a game-changer.
One participant remarked that the training “equipped us with skills we can apply immediately in the field, making operations safer and minimizing downtime.”
Performance and safety gains
Epiroc explained that training investments are designed to deliver tangible improvements across performance, safety and productivity. Skilled technicians help maximize equipment utilization, reduce unscheduled maintenance and apply best practices that boost production.
At the same time, safety is reinforced through training on machine protocols, zero-energy maintenance procedures and the use of remote diagnostics to keep personnel out of high-risk areas.
For QED, the training is expected to translate into higher reliability of rigs in the field, safer working conditions and improved productivity. “The skills gained by our technicians will directly enhance performance and safety in drilling operations,” a QED official said.
Strategic significance of partnerships
Industry leaders agree that partnerships with technology providers such as Epiroc are critical for staying competitive in the mineral exploration sector. As automation, digitalization and sustainability reshape the industry, collaboration ensures that contractors like QED can adopt cutting-edge solutions without heavy R&D costs.
“Epiroc’s smart equipment and digital solutions—such as autonomous rigs and battery-powered machines—help improve precision and reduce downtime in remote or challenging environments,” Doctor said. “These partnerships create a feedback loop where field data informs product development, driving continuous improvement on both sides.”
Looking ahead
Epiroc confirmed that the QED training program is designed to be scalable and adaptable, with potential to extend to other contractors in mining and construction. Plans for advanced training modules are already being discussed, with follow-up evaluations scheduled to monitor how QED’s trained personnel are applying their skills in the field.
“This is just the beginning,” Doctor said. “Our collaboration with QED will continue, ensuring their teams stay ahead in terms of performance, efficiency and safety."
